In fact, I can open the NI Service Center application, and I see an even more complete list there, which includes Komplete 8-10 Ultimate, respectively. The bottom line is this cannot possibly be accurate, because I can see everything I own from inside Native Access, already. I have attached an image of Native Access. Registration error: You do not have a qualifying base product for this license'. About five seconds later, Native Access shows the following message 'Something went wrong during the registration of KOMPLETE 11 ULTIMATE. I enter the serial number exactly as shown on the card (i.e., the card that came inside the box with the KU11upg installation drive). Whenever I launch Native Access, it automatically asks me to enter the product serial number for Komplete Ultimate 11 upgrade. The USB drive is attached to my computer. I ordered Komplete Ultimate 11 upgrade directly from NI. I am a longtime registered Komplete Ultimate user (8-10). However, Native Access is behaving differently in my case. I also cannot install Komplete Ultimate 11 upgrade. Player failed: PAL error getProduct() 20'Īny reasons? I never had any problems installing NI products, but this time I am a bit disappointed. After downloading the ISO files Native Access aborts installing with the message: I tried to install the free products to check, if it would work.

I am very sure that I logged in correctly.īut that's not all. I purchased other products seperately long time ago which should be available in Native Access, too.īut there are neither the products I got long time ago nor the new ones within Komplete 11 Ultimate. But when I open the category 'Not installed' I just see the three free products 'Kontakt 5.5.2 Player', 'Reaktor 5.9.3 Player' and 'Reaktor 6.0.3 Player'. Productlist in my account shows, that it has been activated and should be available with Native Access. Now I have Version 1.0.19.Īctivation of the product was easy and worked well with 'Add a serial'. Unpacking the archive and install in manually worked. I found some threads with information about whether to install older versions first, to update/upgrade from scratch or not, but Martins posts confirm, that this doesn't have to be done.įirst, Native Access took me a lot of time to update, because it refused to do it itself. I just bought the Komplete 11 Ultimate as an Update (History: Komplete 8 -> Komplete 9 Ultimate Upgrade), so I am allowed to buy and activate the latest Update.

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